Refund policy
Last updated 14 October 2026
14-day money-back guarantee
You can request a full refund within 14 days of your order date if any of the following applies: the report you ordered has not been delivered, the survey failed to generate a report, or you have not yet unlocked the full report. This applies to full surveys, the competitor SEO package and each monthly re-survey payment.
After the report has been delivered
Once the full report has been unlocked and delivered, it is considered delivered digital content and is no longer covered by the change-of-mind guarantee above. In that case we handle refund requests case by case — for example if the report is broken, was run on the wrong website, or is missing major sections you paid for. Just contact us and we will make it right.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order with the email you paid with, or email us at George@yakou8.com and we will arrange it.
Monthly plans
You can cancel a monthly plan at any time from My surveys. Cancelling stops future payments; you keep access until the end of the month you have paid for. Payments made in the last 14 days are refunded as described above.
More information
Refunds are also covered by Paddle's refund policy. Nothing here limits any statutory rights you have as a consumer.